Why can't I download my encryption key?

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    Asked on April 07, 2016 at 08:58 AM

    encryption key - i tried clicking on the download button and right clicking and it has not worked (see attached pic). can you please help to resolve this. thank you

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    Answered on April 07, 2016 at 11:18 AM

    I tried creating and downloading the encryption key and I was unable to reproduce the issue you are describing. Please try clearing your browser's cache and then try downloading again.

    Let us know if the issue is resolved.