What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I download my encryption key?

    Asked by ecdbusiness on April 07, 2016 at 08:58 AM

    encryption key - i tried clicking on the download button and right clicking and it has not worked (see attached pic). can you please help to resolve this. thank you

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    JotForm Support

    Answered by Nik_C on April 07, 2016 at 11:18 AM

    I tried creating and downloading the encryption key and I was unable to reproduce the issue you are describing. Please try clearing your browser's cache and then try downloading again.

    Let us know if the issue is resolved.