Can I learn why my account is suspended?

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    Metin 
    Asked on April 07, 2016 at 09:19 AM

    and also strange thing is; I can login with Safari to my account but my forms are disabled. When I try to login with Chrome I receive  a warning that my account is disabled...

     

    One of the URL is attached that you can see the reservation form if you click the button on the right side below the page

    Thanks...

  • Profile Image
    mert
    Answered on April 07, 2016 at 11:20 AM

    Hi there,

    First of all, sorry for the inconvenience you have experienced. Your forms have caught by our phishing tool; but I checked them and found that it was a false alarm. Now, I fixed the issue, your account and forms are accessible, please retry to access them and let us know the results.

     

    Regards.

  • Profile Image
    Metin 
    Answered on April 07, 2016 at 12:45 PM
    Teşekkürler çalışıyorlar…
    ...
  • Profile Image
    BJoanna
    Answered on April 07, 2016 at 01:45 PM

    On behalf of my colleague, you're welcome.

    Feel free to contact us if you have any other questions.

  • Profile Image
    Metin 
    Answered on April 08, 2016 at 05:45 AM
    Hi,
    My forms are disabled again!?
    cheers
    ...
  • Profile Image
    Metin 
    Answered on April 08, 2016 at 05:45 AM
    Hi,
    My forms are disabled again!?
    cheers
    ...
  • Profile Image
    Carina
    Answered on April 08, 2016 at 05:54 AM

    Please accept our apologies. The account is now active and the forms are available.As the forms are in  Turkish and the phishing filter could not analyse the text it marked the forms as suspicious. I white-listed them.

    Let us know if we can assist you further.   

  • Profile Image
    Metin 
    Answered on April 08, 2016 at 06:45 AM
    Thanks ;-)
    ...
  • Profile Image
    mert
    Answered on April 08, 2016 at 06:49 AM

    On behalf of my colleague, you are most welcome. Please, let us know, if the problem repeats itself.

     

    Have a great day.