What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Customers cannot purchase products using form due to Invalid configuration error

    Asked by rhovonda on April 07, 2016 at 10:52 AM

    Hi. My M3 Movement Store Form will not allow customers to purchase anything. Once they click submit, it says there an integration problem. I've tested the integration and it says it's good. Don't know what else it could be. Please help. I'm loosing customers.....




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    JotForm Support

    Answered by Kiran on April 07, 2016 at 12:22 PM

    As I tried to submit your JotForm, I see the following error message:

    Is this the same error message that you are experiencing at your end? Generally, this error occurs when the billing agreement is disabled or inactive. Please make sure that your PayPal account is having an active billing agreement and ready to accept payments. We also request you to check with PayPal if you are still experiencing any issues with the billing agreement or receiving payments.

    Hope this information helps! If you need any further assistance, please let us know. We will be happy to help.