What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    JS embedded form on our WP website is not submitting

    Asked by ktgforms on April 07, 2016 at 11:20 AM

    Hi,

    Please help me figure out why my form doesn't want to submit. I tried cloning it but that still doesn't work??

     

    The form is embedded on a WP site. This is the first form and has never functioned!

    Page URL:
    http://www.kendratoddgroup.com/new-listing-form/

    form not submitting please wait site doesn't work
  • Profile Image

    Answered by Ben on April 07, 2016 at 01:06 PM

    I took a look at your website and I see that you use used js embed code when embedding your form https://form.myjotform.com/form/60974072974567 to your WordPress website.

    Now, the issue with js embed is that if there are any conflicting codes on the same page, it might not work properly - like allowing submission.

    Since I was able to submit the form and had no issues, it suggests to me that it is indeed an issue caused by conflicts.

    To resolve this the best way to embed your form is by using the iframe embed code. You can see how to do that here: How to get the jotform iFrame Code

    Do of course let us know how it goes and we would be happy to assist if there are any further issues, or if you have any questions.