What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My submissions are not being emailed to me

    Asked by KMSolutions on April 07, 2016 at 12:24 PM

    We have a jot form that we have been working with for a little over a year now. Its been great with no problems until recently. Last week the forms stopped getting emailed to us, then it fixed itself.  Today we again stopped getting the forms emailed to us.  What can I do to fix this problem?

    Submissions problem then Week Getting
  • Profile Image
    JotForm Support

    Answered by Kiran on April 07, 2016 at 01:24 PM

    I see that your email address is in our bounce list and hence you are not receiving any emails to this address. I've now removed it from the bounce list and you should be receiving the notifications from now without any issue.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     

     

    Please get back to us if the issue still persists. We will be happy to assist you further.