My submissions are not being emailed to me

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    KMSolutions
    Asked on April 07, 2016 at 12:24 PM

    We have a jot form that we have been working with for a little over a year now. Its been great with no problems until recently. Last week the forms stopped getting emailed to us, then it fixed itself.  Today we again stopped getting the forms emailed to us.  What can I do to fix this problem?

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    Kiran
    Answered on April 07, 2016 at 01:24 PM

    I see that your email address is in our bounce list and hence you are not receiving any emails to this address. I've now removed it from the bounce list and you should be receiving the notifications from now without any issue.

    Please refer to the guide below that can help you with setting up email notifications to avoid bounce related issues.
     

     

    Please get back to us if the issue still persists. We will be happy to assist you further.