Forms are not forwarding to my email

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    madolerental
    Asked on April 07, 2016 at 12:35 PM
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    BJoanna
    Answered on April 07, 2016 at 01:43 PM

    I have checked email address that is set as recipient email address of your forms and that email address is in bounce list. Our system gave following result: 

    madolerental@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from aol.com is NOT

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide how to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your forms and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.

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    madolerental
    Answered on April 12, 2016 at 10:47 PM

    After your response it starting working, but not getting emails again?  Please advise.

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    BJoanna
    Answered on April 13, 2016 at 03:09 AM

    I have checked and you email address is again in bounce list.

    madolerental@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it form bounce list.

    Please contact your email provider and and request them to add JotForm's IP addresses to their whitelist.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page

    Let us know if you need further assistance. 

     

     

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    madolerental
    Answered on April 13, 2016 at 09:55 AM

    I have google email not yahoo?

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    BJoanna
    Answered on April 13, 2016 at 11:57 AM

    Yes you have gmail. I have checked again and your email is not in bounce list anymore, since I removed it yesterday. You should be able to receive submissions now to your email address madolerental@gmail.com

    Also please Whitelist JotMails IP Addresses.

    Feel free to contact us if you have any other questions.