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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms are not forwarding to my email

    Asked by madolerental on April 07, 2016 at 12:35 PM
    Page URL:
    www.madolerental.com

    email forwarding
  • Profile Image
    JotForm Support

    Answered by BJoanna on April 07, 2016 at 01:43 PM

    I have checked email address that is set as recipient email address of your forms and that email address is in bounce list. Our system gave following result: 

    madolerental@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from aol.com is NOT

    I have now removed it from our bounce list and it should be working fine now.

    You can follow this guide on how to check and remove the email from bounce list.

    And this guide how to setup email alerts to prevent email bouncing related issues.

    Also you should Whitelist JotMails IP Addresses.

    Please test your forms and check if you are receiving submissions now. 

    Feel free to contact us if you need any further assistance.

  • Profile Image

    Answered by madolerental on April 12, 2016 at 10:47 PM

    After your response it starting working, but not getting emails again?  Please advise.

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    JotForm Support

    Answered by BJoanna on April 13, 2016 at 03:09 AM

    I have checked and you email address is again in bounce list.

    madolerental@gmail.com is IN the bounce list 

    Reason(s) : smtp; 550-5.7.1 Unauthenticated email from yahoo.com is NOT

    I have removed it form bounce list.

    Please contact your email provider and and request them to add JotForm's IP addresses to their whitelist.

    http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    Alternatively, you can use the SMTP method to send your emails with using your server, so you can beat that problem completely.

    To do that, please follow the instructions from How to Setup SMTP for a form page

    Let us know if you need further assistance. 

     

     

  • Profile Image

    Answered by madolerental on April 13, 2016 at 09:55 AM

    I have google email not yahoo?

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    JotForm Support

    Answered by BJoanna on April 13, 2016 at 11:57 AM

    Yes you have gmail. I have checked again and your email is not in bounce list anymore, since I removed it yesterday. You should be able to receive submissions now to your email address madolerental@gmail.com

    Also please Whitelist JotMails IP Addresses.

    Feel free to contact us if you have any other questions.