What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Disabled

    Asked by OnPurpose on April 07, 2016 at 12:52 PM

    Hi!  I just created my first form and now it says "Form Not Found...This Form Has Been Disabled"

    How do we correct this?

    Thank you


    I'm want to install this form in my website. I'm currently building

    my website on a temporary Wordpress platform until we go live.





    Page URL:

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    JotForm Support

    Answered by Mike_G on April 07, 2016 at 02:01 PM

    I would like to apologize for any inconvenience. I have checked the form and found out that it has fields that collect sensitive information such as credit card details that violates our Terms of use. Unless those fields are deleted, the account will be on auto-suspension status and will not be accessed and your forms will remain disabled.

    I have removed those fields on your form manually and reinstated the account. Please be reminded that we have an anti-phishing system that monitors every forms 24/7 and marks it if being suspected of phishing activity.

    If you have questions, please feel free to contact us anytime. Thank you.