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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When I go to "Get PDF"it started to download as a Word document and not PDF

    Asked by tinydds on April 07, 2016 at 12:58 PM
    Thank you! I have now encountered another problem, when I go to "Get PDF"
    it started to download as a Word document and not PDF. Can you let me know
    what I can do to fix this?
    Thanks!
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    JotForm Support

    Answered by david on April 07, 2016 at 01:03 PM

    I checked your form and the "Get PDF" option downloaded data in PDF format:

    It should definitely not be downloading in docx format.  Is it still doing so on your end?  If so, please let us know what format it is downloading in and we will be happy to have another look.

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    Answered by tinydds on April 07, 2016 at 01:06 PM

    I tried again and it is still doing it as a word document. 

     

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    Answered by tinydds on April 07, 2016 at 01:09 PM

    Now when I save it to my desktop the icon is the Word icon, I then right click and I have the option of opening it with different programs and Adobe is one of the choices. I just never had to do this before today, it would automatically save to my computer using Adobe/PDF. 

     

    Thanks!!

     

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    JotForm Support

    Answered by david on April 07, 2016 at 01:12 PM

    It automatically saves as a PDF.  The default application for that file type may have changed to Word instead of Adobe reader.  The PDF should open in either one without issue and the format should be PDF regardless.

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    Answered by tinydds on April 07, 2016 at 01:45 PM
    Yes! That was it!!! Thank you. I'm not sure how that changed, but it did.
    I appreciate it!
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    JotForm Support

    Answered by david on April 07, 2016 at 02:08 PM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.