When I go to "Get PDF"it started to download as a Word document and not PDF

  • tinydds
    Asked on April 7, 2016 at 12:58 PM
    Thank you! I have now encountered another problem, when I go to "Get PDF"
    it started to download as a Word document and not PDF. Can you let me know
    what I can do to fix this?
    Thanks!
  • David JotForm Support
    Replied on April 7, 2016 at 1:03 PM

    I checked your form and the "Get PDF" option downloaded data in PDF format:

    When I go to Get PDFit started to download as a Word document and not PDF Image 1 Screenshot 20

    It should definitely not be downloading in docx format.  Is it still doing so on your end?  If so, please let us know what format it is downloading in and we will be happy to have another look.

  • tinydds
    Replied on April 7, 2016 at 1:06 PM

    I tried again and it is still doing it as a word document. 

     

  • tinydds
    Replied on April 7, 2016 at 1:09 PM

    Now when I save it to my desktop the icon is the Word icon, I then right click and I have the option of opening it with different programs and Adobe is one of the choices. I just never had to do this before today, it would automatically save to my computer using Adobe/PDF. 

     

    Thanks!!

     

  • David JotForm Support
    Replied on April 7, 2016 at 1:12 PM

    It automatically saves as a PDF.  The default application for that file type may have changed to Word instead of Adobe reader.  The PDF should open in either one without issue and the format should be PDF regardless.

  • tinydds
    Replied on April 7, 2016 at 1:45 PM
    Yes! That was it!!! Thank you. I'm not sure how that changed, but it did.
    I appreciate it!
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  • David JotForm Support
    Replied on April 7, 2016 at 2:08 PM

    You are very welcome!  If there is anything else we can assist you with, let us know and we will be happy to help.