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    Why I received an email about SMTP error?

    Asked by ghostwalks on April 07, 2016 at 01:35 PM


    I haven't changed anything with my email account, however I'm now getting a SMTP error and can't set my email address for form responders.


    Dear ghostwalks,

    There was an error on your SMTP configuration. Due to that error, our system automatically changed your email sender's address for your form ID 60965055598974 to noreply@jotform.com to prevent issues arising from your account.

    Please log in to your JotForm account (http://www.jotform.com) to correct your SMTP configuration.

    If you have questions, please post your questions to http://www.jotform.com/answers/ or send an email to jotformsupport@gmail.com.

    All the best,

    JotForm Support


    All my settings haven't changed since it worked.  What am I doing wrong?



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    JotForm Support

    Answered by Kevin_G on April 07, 2016 at 02:17 PM

    I would suggest you to check your  SMTP settings, this link will help you with that: https://www.wormly.com/test_smtp_server

    Once you have confirmed that all it good, you will need to delete the current settings and then add the settings once again. 

    If this does not help you may also try following this guide: 


    You will not need to provide SMTP settings, it will send you an email with the verification code and that's all. 

    A workaround in case that the solutions provided above do not work, you may also follow the steps on this guide: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address