What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I getting 'Reached your limit' message

    Asked by katymillerphotography on April 07, 2016 at 01:43 PM

    When I go to send out a form, I am getting a reached my limit message?  I will attach a picture.  When I check my usage, I have plenty left.  

    Screenshot
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    JotForm Support

    Answered by Mike_G on April 07, 2016 at 02:27 PM

    We would like to apologize for any inconvenience, however, sharing forms via email through Publish is limited to 20 emails per account for free accounts. You may try to use that feature and email your form again after an hour.

    Let us know if you need any further assistance. Thank you.

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    Answered by katymillerphotography on April 07, 2016 at 02:34 PM

    Thank you!  Is there another way I should be sending my forms to my clients or do I just need to upgrade my account?

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    JotForm Support

    Answered by Kiran on April 07, 2016 at 03:09 PM

    You may get the direct link of your JotForm so that you can share the link by sending an email using your email interface. 

    You may also share the form using the Social networks from the Share Form button.

    Hope this information helps!