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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email will not send to one Address

    Asked by Evan Tuon  on April 07, 2016 at 01:47 PM

    Hello JotForm, 


    I can not get Jotform to send to our Email hr@palletservice.com, we checked our logs, and we do not see any attempts hitting our servers. 

    If you could please Give me a call at 612-787-7678, so you can support us that would be great!


    Thank you!

    Evan Tuon

    Program Support Specialist


    Solution Builders Inc.\Pallet service

    Page URL:

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    JotForm Support

    Answered by Kevin_G on April 07, 2016 at 02:28 PM

    This is because your email is in our bounce list, I have checked it and I have removed it from our bounce list, so you should receive your emails again. 

    I would like to share you this guide in order to avoid bouncing: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Also, you are able to check and remove an email address from our bounce list, you only need to follow the steps on this guide to do it: http://www.jotform.com/help/262-How-to-remove-your-email-address-from-bounce-lists.

    You may also ask your email provider to white-list our IP addresses if the issue still persists, but this will work only if you are using our default sender email addresses, here you will find our IP addresses: http://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    In case that you want to re-send the not delivered emails, this guide will help you to edit a submission, editing a submission will send the email notifications again, you do not have to change anything, only open the submission and click on the submit button: http://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms