What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    the form will not send to my google email

    Asked by grant on March 03, 2012 at 09:37 AM

    the form will not send to my google email

  • Profile Image

    Answered by SeanDavis on March 03, 2012 at 09:44 AM

    Hi Grant,

    Are you trying to receive an alert whenver the form is submitted by someone?

    If yes, have a look here for Steps to Receiving Emails on Form Submission

    Hope this helps :-)

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    JotForm Support

    Answered by mliz on March 03, 2012 at 09:52 AM

    There are two guest accounts associated with your email address it would be advisable that you register for a free account to increase the quota limits. Once you get to the JotForm page you should see an option to register for a free account on the left side.

    As for the email notification I cloned your form and noticed that the sender name was not configured in the settings. Please change it to JotForm or Full Name whichever you prefer.

    To do this:

    1. Open your form in JotForm
    2. Click on Setup & Embed
    3. Click on Email Alerts and choose the Notification eMail
    4. Click on Reply-to and Recipient Settings button you should see the following screen below, update the Sender name.



    Let us know if this works.