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    Calculation field is not being update properly on hidden field - PayPal Payment Form

    Asked by riverbiz on April 07, 2016 at 03:51 PM

    On the form Luncheon 2016 0428  Michelle Bosak checked Member, which then filled in the amount of $20, but she was charged $40 in PayPal.  Why? 

     

    Page URL:
    https://form.jotform.com/60816801532148

    completed form calculation paypal
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    Answered by Huberson on April 07, 2016 at 05:12 PM

    It seems that 'Michelle Bosak' previously select two Guest then changed is mind and pick only one, because 'Clear Hidden Field Values' form preferences menu is set to 'Clear on Submit' the previously calculated value '$40' dollars still remain after the number of 'Guest' is set back to 1 and send to PayPal as it is.  

    To correct this, go to the form Preferences menu under Advanced tab and change 'Clear Hidden Field Values' value to 'Clear on Being Hidden '. 

    This will make sure only the visible fields values are passed to the calculation field.