Calculation field is not being update properly on hidden field - PayPal Payment Form

  • riverbiz
    Asked on April 7, 2016 at 3:51 PM

    On the form Luncheon 2016 0428  Michelle Bosak checked Member, which then filled in the amount of $20, but she was charged $40 in PayPal.  Why? 

     

    Page URL: https://form.jotform.com/60816801532148
  • Huberson
    Replied on April 7, 2016 at 5:12 PM

    It seems that 'Michelle Bosak' previously select two Guest then changed is mind and pick only one, because 'Clear Hidden Field Values' form preferences menu is set to 'Clear on Submit' the previously calculated value '$40' dollars still remain after the number of 'Guest' is set back to 1 and send to PayPal as it is.  

    To correct this, go to the form Preferences menu under Advanced tab and change 'Clear Hidden Field Values' value to 'Clear on Being Hidden '. 

    Calculation field is not being update properly on hidden field PayPal Payment Form Image 1 Screenshot 20

    This will make sure only the visible fields values are passed to the calculation field.