What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Calculation field is not being update properly on hidden field - PayPal Payment FormAsked by riverbiz on April 07, 2016 at 03:51 PM
On the form Luncheon 2016 0428 Michelle Bosak checked Member, which then filled in the amount of $20, but she was charged $40 in PayPal. Why?
It seems that 'Michelle Bosak' previously select two Guest then changed is mind and pick only one, because 'Clear Hidden Field Values' form preferences menu is set to 'Clear on Submit' the previously calculated value '$40' dollars still remain after the number of 'Guest' is set back to 1 and send to PayPal as it is.
To correct this, go to the form Preferences menu under Advanced tab and change 'Clear Hidden Field Values' value to 'Clear on Being Hidden '.
This will make sure only the visible fields values are passed to the calculation field.