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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    delete existing payment tool

    Asked by rrivkin on April 07, 2016 at 04:36 PM
    payment tool tool
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    JotForm Support

    Answered by Boris on April 07, 2016 at 04:55 PM

    If you want to delete a payment tool from your form, you can do so by editing your form in our Form Builder, selecting the payment field, and clicking its X-shaped icon:

    When removing a payment field, it will ask you whether you want to keep the products or not. Keeping the products is useful if you want to use the same products in the future, even through a different payment tool on that form.

    If you are simply trying to switch the payment tool, for example, from using Paypal to using Stripe, then it would be recommended to keep the products.

    if you need further clarifications or assistance, let us know and we will be happy to help.