Cannot save form

  • Profile Image
    pattiigsmn
    Asked on April 07, 2016 at 04:50 PM

    Hi-

    I am trying to update a form but cannot save. 

  • Profile Image
    BJoanna
    Answered on April 07, 2016 at 05:22 PM

    This is how you form looks like.

    I have cloned you form and I was able to add new fields to my cloned form and save it without any issues. 

    Is the save button not working, when you try to save your form? 

    https://www.jotform.com/help/206-How-to-Save-a-Form 

    Are you still unable to update your form? What are you trying to change on your form? 

    If you are still unable to update your form, please try with different browser to see if that will resolve your issue.

    Also please provide us more details about changes that you are trying to make. If possible provide us a screenshot of your issue. 

    Let us know if you need further assistance.

  • Profile Image
    pattiigsmn
    Answered on April 07, 2016 at 05:23 PM

    Hi- Thank you for your quick reply. It turns out the problem was with our firewall!

     

    Patti

  • Profile Image
    BJoanna
    Answered on April 07, 2016 at 05:26 PM

    I am glad to hear that you were able to resolve your issue.

    Fell free to contact us if you have any other issues or questions.