What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot save form

    Asked by pattiigsmn on April 07, 2016 at 04:50 PM


    I am trying to update a form but cannot save. 

    Page URL:

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    JotForm Support

    Answered by BJoanna on April 07, 2016 at 05:22 PM

    This is how you form looks like.

    I have cloned you form and I was able to add new fields to my cloned form and save it without any issues. 

    Is the save button not working, when you try to save your form? 


    Are you still unable to update your form? What are you trying to change on your form? 

    If you are still unable to update your form, please try with different browser to see if that will resolve your issue.

    Also please provide us more details about changes that you are trying to make. If possible provide us a screenshot of your issue. 

    Let us know if you need further assistance.

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    Answered by pattiigsmn on April 07, 2016 at 05:23 PM

    Hi- Thank you for your quick reply. It turns out the problem was with our firewall!



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    JotForm Support

    Answered by BJoanna on April 07, 2016 at 05:26 PM

    I am glad to hear that you were able to resolve your issue.

    Fell free to contact us if you have any other issues or questions.