What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why the calculation widget is showing a different result than the specified?

    Asked by iwonamypa on April 07, 2016 at 04:56 PM
    Finally, I have found when testing there is an inconsistent problem whereby if I am only choosing 1 item, for some reason it is calculating for 2.
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    Answered by Huberson on April 07, 2016 at 05:25 PM

    Sorry, I have check your form -St Piran's but could not find the inconsistent problem you mentioned above. Can you please let us know the specific field where it happens or is it a different form?

    We will be waiting for your reply.

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    Answered by iwonamypa on April 08, 2016 at 04:40 AM

    I apologise, it was my updated form, this is the link  https://form.jotformeu.com/60965773403360


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    JotForm Support

    Answered by Nik_C on April 08, 2016 at 04:54 AM

    I did some tests and I couldn't encounter any issue, you can check the test in this animation below:

    If you had something else in mind please let us know and we'll be glad to assist you.

    Thank you!

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    Answered by iwonamypa on April 08, 2016 at 05:01 AM

    I have also checked it myself and see the problem has gone away.  Am I right is saying that I need time for servers to update when I make changes? or do some things get caught up in cache?  I sometimes have noticed my changes haven't taken effect and the previous change has got stuck.  I am pleased to say however it is now working. Thank you.

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    JotForm Support

    Answered by BJoanna on April 08, 2016 at 05:12 AM

    We are glad to hear that your form is working correctly now. 

    Unfortunately sometimes there is a delay when form is updated. Changes that are made in Form builder are not shown on live form. Yesterday there was a delay in the EU servers, but our developers have resolve this issue quickly. However this is not happening often. 

    Feel free to contact us if you have any other questions.