Why the calculation widget is showing a different result than the specified?

  • Profile Image
    iwonamypa
    Asked on April 07, 2016 at 04:56 PM
    Finally, I have found when testing there is an inconsistent problem whereby if I am only choosing 1 item, for some reason it is calculating for 2.
  • Profile Image
    Huberson
    Answered on April 07, 2016 at 05:25 PM

    Sorry, I have check your form -St Piran's but could not find the inconsistent problem you mentioned above. Can you please let us know the specific field where it happens or is it a different form?

    We will be waiting for your reply.

  • Profile Image
    iwonamypa
    Answered on April 08, 2016 at 04:40 AM

    I apologise, it was my updated form, this is the link  https://form.jotformeu.com/60965773403360

     

  • Profile Image
    Nik_C
    Answered on April 08, 2016 at 04:54 AM

    I did some tests and I couldn't encounter any issue, you can check the test in this animation below:

    If you had something else in mind please let us know and we'll be glad to assist you.

    Thank you!

  • Profile Image
    iwonamypa
    Answered on April 08, 2016 at 05:01 AM

    I have also checked it myself and see the problem has gone away.  Am I right is saying that I need time for servers to update when I make changes? or do some things get caught up in cache?  I sometimes have noticed my changes haven't taken effect and the previous change has got stuck.  I am pleased to say however it is now working. Thank you.

  • Profile Image
    BJoanna
    Answered on April 08, 2016 at 05:12 AM

    We are glad to hear that your form is working correctly now. 

    Unfortunately sometimes there is a delay when form is updated. Changes that are made in Form builder are not shown on live form. Yesterday there was a delay in the EU servers, but our developers have resolve this issue quickly. However this is not happening often. 

    Feel free to contact us if you have any other questions.