My Forms are disabled!

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    Asked on April 07, 2016 at 06:02 PM

    Please explain why my forms aren't working anymore. I'm losing business. Thanks.

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    Answered on April 07, 2016 at 07:37 PM

    This is because you have a phishing form in your account:

    This is the link:

    I have removed all the fields from your form in order to activate it again, do note that it is not allowed to ask for login credentials using a Jotform, doing this your account is suspended as you already noticed, please read our terms:

    If you keep asking for login credentials or other information that is not allowed in JotForm then your account will be disabled permanently. 


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    Answered on April 07, 2016 at 07:59 PM

    I'm confused what is phishing form and where was this particular form used?

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    Answered on April 07, 2016 at 11:49 PM


    A phishing form is a kind of form which purpose is to mine or collect data for the purpose of fraudulent activities such as a form portraying as a login form which actually is not.

    An example of that form is like the form you had which is asking for a username and password, which of course, your form is not an actual login form. It only collects usernames and passwords. Another example is a form trying to portray itself as a payment form for transaction, asking for credit card information including the pin code, etc. when in fact they are not processing payment but only collecting information.

    Please let us know if you have further questions.


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    Answered on April 08, 2016 at 04:52 AM

    I'm still unaware of where this particular form was used. Thats what is confusing. I don't recall where or when it was used. I'm concerned about this. Is there a way track it and the submissions to see where it was used?

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    Answered on April 08, 2016 at 05:10 AM

    This form might have been imported by mistake:

    And if it is the case, it was not used in any particular case, as the phishing filter immediately detected it and suspended the account.

    Let us know if we can assist you further.