What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My Forms are disabled!

    Asked by grindaholik on April 07, 2016 at 06:02 PM

    Please explain why my forms aren't working anymore. I'm losing business. Thanks.

    Page URL:
    http://elrvending.com/contact.html

    My Forms forms are disabled thanks
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    JotForm Support

    Answered by Kevin_G on April 07, 2016 at 07:37 PM

    This is because you have a phishing form in your account:

    This is the link: http://www.jotform.us/form/60766397383166

    I have removed all the fields from your form in order to activate it again, do note that it is not allowed to ask for login credentials using a Jotform, doing this your account is suspended as you already noticed, please read our terms: http://www.jotform.com/terms/

    If you keep asking for login credentials or other information that is not allowed in JotForm then your account will be disabled permanently. 

     

  • Profile Image

    Answered by grindaholik on April 07, 2016 at 07:59 PM

    I'm confused what is phishing form and where was this particular form used?

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    JotForm Support

    Answered by liyam on April 07, 2016 at 11:49 PM

    Hello,

    A phishing form is a kind of form which purpose is to mine or collect data for the purpose of fraudulent activities such as a form portraying as a login form which actually is not.

    An example of that form is like the form you had which is asking for a username and password, which of course, your form is not an actual login form. It only collects usernames and passwords. Another example is a form trying to portray itself as a payment form for transaction, asking for credit card information including the pin code, etc. when in fact they are not processing payment but only collecting information.

    Please let us know if you have further questions.

    Thanks.

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    Answered by grindaholik on April 08, 2016 at 04:52 AM

    I'm still unaware of where this particular form was used. Thats what is confusing. I don't recall where or when it was used. I'm concerned about this. Is there a way track it and the submissions to see where it was used?

  • Profile Image

    Answered by Carina on April 08, 2016 at 05:10 AM

    This form might have been imported by mistake:

    And if it is the case, it was not used in any particular case, as the phishing filter immediately detected it and suspended the account.

    Let us know if we can assist you further.