What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form changes made without my doing

    Asked by christian_wagner on April 07, 2016 at 06:38 PM

    Hi guys,


    Have you encountered forms being edited without a user doing so? Just experienced one of forms being severely modified and I'm the only one with the login info and did not make the changes.


    Fortunately I was able to revert it to the proper edition but curious as to this.




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    JotForm Support

    Answered by Chriistian on April 07, 2016 at 09:36 PM

    I believe that hasn't happened to our other users. If the appearance of the form was the only change, then there might be a glitch that prevented the css design from being applied, which was fixed by reverting the form to a previous version. Or perhaps some fields were not loaded in the Form Builder that caused the form to appear different.

    Please try clearing your form cache to prevent this issue from happening again. Here's how:
    How to Clear Your Form Cache?

    I would also suggest changing your password just to make sure no other person can access it.