What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    not receiving emails

    Asked by dvuncannon on April 07, 2016 at 08:58 PM
  • Profile Image
    JotForm Support

    Answered by liyam on April 08, 2016 at 12:51 AM


    I have checked your email address and found that it landed in our bounce list, with the following reason:

    Reason(s) : smtp; 554 Transaction failed

    The cause of your email landing in our bounce list is that there had been a series of email alerts sent by your form to your email but your email rejected it, causing it to bounce. And in order to prevent damage in reputation and deliverability of our mail server, our automated system had to prevent sending emails to your email address.

    From the reason stated, it may have had something to do with hotmail's server.  Anyhow, I have removed your email address in the bounce list. Please observe if you will still have problems with your email alerts. Also, may I recommend to add to your web mail's address book the email address noreply@jotform.com. This may give better delivery of email alerts to your inbox.

    If you have other questions, please do let us know.