not receiving emails

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    dvuncannon
    Asked on April 07, 2016 at 08:58 PM
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    liyam
    Answered on April 08, 2016 at 12:51 AM

    Hello,

    I have checked your email address and found that it landed in our bounce list, with the following reason:

    Reason(s) : smtp; 554 Transaction failed

    The cause of your email landing in our bounce list is that there had been a series of email alerts sent by your form to your email but your email rejected it, causing it to bounce. And in order to prevent damage in reputation and deliverability of our mail server, our automated system had to prevent sending emails to your email address.

    From the reason stated, it may have had something to do with hotmail's server.  Anyhow, I have removed your email address in the bounce list. Please observe if you will still have problems with your email alerts. Also, may I recommend to add to your web mail's address book the email address noreply@jotform.com. This may give better delivery of email alerts to your inbox.

    If you have other questions, please do let us know.

    Thanks.