What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Name and password forgotten to create my JOTFORM.

    Asked by Corinne Juliane CECCARELLI on March 03, 2012 at 12:06 PM


    I forgot my USER NAME and PASSWORD and I cannot create a new account because my mail address is already known.

    Please, is it possible you to give me that information ?

    Thank you.

    Best regards,

    Corinne.J Ceccarelli


    Page URL:

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    Answered by kemeice on March 03, 2012 at 12:21 PM


    Hi corinne

    To retrieve your username and password please to go to http://www.jotform.com.

    In the event that you get a pop up asking you to create your form now please to close it.

    At the bottom right of your screen there is a button called forgot password please to click this button and enter your email address.

    An email will come to you with a link to reset your password .

    Please to follow this link. Your username will be displayed in the bottom right . You can now enter a new password .


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    Answered by gori-mathew on March 03, 2012 at 12:30 PM

    Hi Corinne;

    You can also get the username of your account by checking on the mail you used to open this account. It was send when receiving account opening successful mail from Jotform Support.

    For password, you can reset it by going to http://www.jotform.com  and on bottom left page, click on forgot password and enter you email. You will receive link to reset you password and enter the password of your choice.

    Few Tips: Make your password simple but with combination of numbers, special characters .

    Let us know whether you were assisted.

    Best Regards


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    JotForm Support

    Answered by Goldo on March 03, 2012 at 01:13 PM

    Hi Corinne,

    You still can retrieve your username and password easily.

    1. go to Jotform.com

    2. Click 'Forgot Password?' which can be found on the bottom right of the page. See image below of what it looks like.

    3. Enter your Email Address.

    4. Check your email and change to your desired password.

    That should do it.