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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not receiving email Notifications

    Asked by Angelo on April 08, 2016 at 03:28 AM

    i am also not receiving emails from my form

     

    it was working up until 2 days ago 

     

    please advise me on what to do 

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    JotForm Support

    Answered by BJoanna on April 08, 2016 at 03:36 AM

    I found only your guest account, when I checked email address you used to post this thread and there are no forms on that account. Also I did not found any data when I checked same email address inside of your email log.

    Please provide us ID of your form which is not sending Notifications, once the form is submitted. You can also provide us username of your account or email address that is set as recipient email of your email Notification.

    Looking forward to your reply.

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    Answered by binnurdin on August 18, 2016 at 02:35 AM

    I also have the similar problem. Only in my case I built 2 forms. And form no1 is receiving email notification successfully but form no2 is not receiving notifications. And Im using same email.

    I tried to change different email address in form no2. And the notification was working correctly. But if I use the same email, I didnt received the notification. 

    Do I have to use different email for different form?

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    Answered by Irshad on August 18, 2016 at 06:22 AM

    @binnurdin, you can use same email address in both the forms.

    I have checked the email log of our system, and system successfully sent all email notifications to your both the email addresses.  Probably those emails should be in your JUNK or SPAM Folder.

    I would suggest you to, white-list our Jotmails ip addresses and domains. Or ask your email service provider to do it.

    Please check the below URL, which explains, how to setup email alerts to prevent email bouncing related issues:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues