What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How can I hide empty fields in Autoresponder

    Asked by rossall on April 08, 2016 at 04:29 AM

    I have followed previous advice but my option screens no longer look like that and in preferences advanced there is no longer a button.


  • Profile Image
    JotForm Developer

    Answered by mert on April 08, 2016 at 04:36 AM

    Hi there,

    This feature is not enabled on the new "Preferences"; but we can easily open a old "Preferences" by adding a "&old" parameter to the end of URL. Please, see the example from the below:




    After this step, you can easily enable the option called "Hide Empty Fields on Emails".


    For further assistance, please do let us know.


  • Profile Image

    Answered by rossall on April 08, 2016 at 04:42 AM

    Thank you I will do that.   Is there any plans to add it to the new format?

  • Profile Image
    JotForm Support

    Answered by BJoanna on April 08, 2016 at 05:03 AM

    Hide Empty Fields feature will be added. However I am not sure if it will be added to new Preferences wizard of new Emails wizard.

    For now like my colleague suggested you can use old "Preferences" by adding a "&old" parameter to the end of URL.

    Feel free to contact us if you have any other questions.