What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need a clarification with regards to the monthly submissions limit

    Asked by Karl  on April 08, 2016 at 11:48 AM

    For the package that costs $19 per month, I need clarification on the number of responses allowed per survey. Is 1000 responses per month for all surveys for the month. So if I have 5 surveys then total responses should equal 1000? If it goes beyond, will I receive an alert that am sometime before exceeding it informing that am nearing my quota, will it automatically upgrade, or do I get penalized? How much is the penalty for having more than 1000 responses? Does the 10GB accrue per month if I don't use the full 10GB?

    Looking forward to your response.



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    JotForm Support

    Answered by Welvin on April 08, 2016 at 01:16 PM

    For the limit: It's the total from all forms you have. It's not per form. 

    Email Alert: When 90% of your submissions are consumed, our system will automatically email you about it. The link to upgrade is also included in the form email.

    When the limit is reached: When you are out of submissions limit, your forms will be temporarily disabled until the next monthly reset schedule (00 EST) or until you will upgrade your account to the next plan. Our system will also set your account status to OVERLIMIT from Active. When forms are disabled, no users will be able to submit it.

    File Storage limit: This is a fixed limit, not monthly. This is for the entire account, not per form. If you'll reach this limit, the same thing will happen, your forms will be temporarily disabled. You can free up your file storage by deleting submissions with file uploads in it. Just please make sure to download the submissions and file(s) first before deleting them. We don't keep a backup so once you delete a submissions/files, there is no way you can recover it later.

    You can integrate your form(s) to Dropbox, Google Drive or Box. This way, the files will be automatically backed up.