What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Default account email address is incorrect

    Asked by iuean on April 08, 2016 at 12:13 PM

    hello, when I put my mail to receive tickets automatically added one more name to the mail and the mail that makes this wrong and the message does not reach its destination



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    JotForm Support

    Answered by david on April 08, 2016 at 01:20 PM

    The test email will always be sent to the default email address associated with your account.  This is currently set to "sebastian.altamirano@iuean.edu.artamirano".  You can change the default address associated with your account from your account setting page.  If you are trying to change the email address your notifications are sent to please refer to our user guide:


    To test a new recipient, you would need to send a submission through the form.