What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have been locked out of my account

    Asked by Tamarind  on April 08, 2016 at 01:09 PM

    I have been locked out of my account.

    I have no idea why

    Please help me.

    it's urgent..  I use these forms almost every day.

    :-(

    Thanks,

    Tamarind

    Screenshot
    use locked out autosuspend my account
  • Profile Image

    Answered by Ben on April 08, 2016 at 02:19 PM

    I took a look at your account Tamarind and I see that our system suspended it by mistake.

    I have resolved the issue for you and your account should be OK from this point.

    Do of course let us know if you happen to have any other issues and we would be happy to assist with the same.

  • Profile Image

    Answered by AzurePhotog on April 08, 2016 at 02:45 PM
    Thank you so much!
    I appreciate you sorting that out quickly for me.
    Have a great day!
    ...