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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The Form fields do not show up on submissions Email

    Asked by galenequine on April 08, 2016 at 03:45 PM

    I created a form called Horse exchange form.  When you fill it out and submit it,  None of the questions that were put in the form show up.  Questions that were not put there show up.   Its almost like its a totally different form.

    Page URL:
    https://form.jotform.com/60925560234150

    submissions email Notification
  • Profile Image

    Answered by Huberson on April 08, 2016 at 05:14 PM

    Actually your email Notification is empty. There is no fields in the form that will be included in your email.

    View this guide for setting Email Notification - http://www.jotform.com/help/25-Setting-Up-Email-Notifications.

    Also I did not notice any fields in the submissions for the form 'Horse exchange form' that are not in the form itself.

    Please let us know if you need further assistance.

     

     

  • Profile Image

    Answered by galenequine on April 09, 2016 at 12:45 PM
    It did have a code. The code was completely different questions then what
    I had put on the form. Is is possible to put the correct code in there?
    Sincerely,
    Sandra
    Thoroughbred Sport Horses LLC
    2333 ALEXANDRIA DRIVE
    LEXINGTON, KY 40504
    Office:859-514-6710
    Pre-Purchase Form
    Facebook Page
    Website
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2016 at 01:49 PM

    Hi Sandra,

    I suggest you re-create or just create a new Notification E-mail on your form at this time. 

    Click the "Emails" button on the builder toolbar.

     

    Click the "Create New Email" button

     

     

    Save everything afterwards. This should fix the issue.

    Let us know if issue remains.

    Regards

  • Profile Image

    Answered by galenequine on April 09, 2016 at 02:45 PM
    ok. ill give it a try
    Sincerely,
    Sandra
    Thoroughbred Sport Horses LLC
    2333 ALEXANDRIA DRIVE
    LEXINGTON, KY 40504
    Office:859-514-6710
    Pre-Purchase Form
    Facebook Page
    Website
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2016 at 02:57 PM

    Thank you for the quick response. Do let us know of the results when you have time.

    Cheers

  • Profile Image

    Answered by galenequine on April 09, 2016 at 03:45 PM
    It worked. Thank you so much for helping so quickly.
    I love forms. I use forms so clients won't drive me nuts. :)
    Sincerely,
    Sandra
    Thoroughbred Sport Horses LLC
    2333 Alexandria Drive
    Lexington, KY 40504
    Office:859-514-6710
    Pre-Purchase Form
    Facebook Page
    Website
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2016 at 04:03 PM

    You are quite welcome :-) We're glad to be of help.

    Contact us again anytime should you need further assistance.

    Cheers

  • Profile Image

    Answered by galenequine on April 09, 2016 at 04:45 PM
    Your English. I can tell from cheers. All our staff is from England.
    Sincerely,
    Sandra
    Thoroughbred Sport Horses LLC
    2333 Alexandria Drive
    Lexington, KY 40504
    Office:859-514-6710
    Pre-Purchase Form
    Facebook Page
    Website
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on April 09, 2016 at 05:00 PM

    I am not from England though.  Perhaps I just picked it up from our English users here as well.

    We do have members from UK!

    Perhaps you'll meet them sometimes here on our support forum.

    :-) 

     

  • Profile Image

    Answered by galenequine on April 09, 2016 at 05:45 PM
    I understand. Living in ky with race horse people from england and
    ireland, i have picked up many of the phrases as well. Have a wonderful
    weekend. Im starting my pony wines. lol. Cheers.....
    Sincerely,
    Sandra
    Thoroughbred Sport Horses LLC
    2333 Alexandria Drive
    Lexington, KY 40504
    Office:859-514-6710
    Pre-Purchase Form
    Facebook Page
    Website
    ...