What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    forms coming up disabled

    Asked by jasonmariah on April 08, 2016 at 04:17 PM

    Hi, all our forms are coming up as "disabled" 

     

    please advise how to get these forms back working 

     

    Jason

    autosuspension disable forms phishing credit card info credit card details
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    JotForm Support

    Answered by Mike_G on April 08, 2016 at 06:09 PM

    I have checked your account and found out that one of your forms violates our terms of use when it comes to collecting sensitive information and is considered to be phishing. Your account got suspended and your forms disabled because our anti-phishing systems suspected and marked that form that resulted to automatic suspension of your account. 

    I have deleted the fields on your form, Summer iHouse Americanos, that collects sensitive credit card details and re-activated your account. Please refrain from having fields that violate our terms of use as we are very strict about this matter.

    Thank you.