My format on customized pdf is not the same on the out put

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    Asked on April 08, 2016 at 05:12 PM


    What I have created in the 'customized' pdf does not output to what it used to.  Has something changed on your end?




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    Answered on April 08, 2016 at 06:29 PM

    Thank you for contacting us. Unfortunately, we currently have a small issue with customized PDFs. As you indicated when making some adjustments in the PDF report, this are not reflect in the output.

    Our back end team already have a ticket open for this issue and are currently working on the problem. We will be updating you as soon as we have any update.

    Thank you for your patience.

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    Answered on April 12, 2016 at 03:05 AM


    This problem should now be resolved.  Sorry for the delay.  Please let us know if you continue to have problems.



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    Answered on April 12, 2016 at 08:42 AM

    Thank you