What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My format on customized pdf is not the same on the out put

    Asked by dtaft001 on April 08, 2016 at 05:12 PM


    What I have created in the 'customized' pdf does not output to what it used to.  Has something changed on your end?




    Page URL:

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    Answered by victor on April 08, 2016 at 06:29 PM

    Thank you for contacting us. Unfortunately, we currently have a small issue with customized PDFs. As you indicated when making some adjustments in the PDF report, this are not reflect in the output.

    Our back end team already have a ticket open for this issue and are currently working on the problem. We will be updating you as soon as we have any update.

    Thank you for your patience.

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    JotForm Support

    Answered by NicholasWestley on April 12, 2016 at 03:05 AM


    This problem should now be resolved.  Sorry for the delay.  Please let us know if you continue to have problems.



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    Answered by dtaft001 on April 12, 2016 at 08:42 AM

    Thank you