Security Certificate Error

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    Asked on March 03, 2012 at 05:18 PM

    I am experiencing problems with using . I was completing this form in Internet Explorer 9 and received this error message... I've had other customers experience same thing over the last few days..

    How can we fis this?

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    Answered on March 03, 2012 at 09:37 PM

    The certificate error appears to be on the submit subdomain, I have created a ticket for our developers to look into this issue.

    Thank you for your patience, and we apologize for your inconvenience.

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    Answered on March 03, 2012 at 11:25 PM

    Thanks for the response....

    What url should I use with my secure forms?

    There seems to be several different options... I'd like to understand why? I have forms that are a year old or so and new ones. How do you determine which URL to use for which form...what's the criteria?

    Here's a few of the URLs that I've seen/used.








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    Answered on March 03, 2012 at 11:48 PM

    You can continue on using the existing domains ( & that were previously  assigned to the forms created.

    Since the suspension of the domain we added new domains such as for use. To get the correct url for the form you can click on 'Setup & Embed' > 'Embed Form' > enable Secure Form, from there you will see the domain to be used for the secure form.

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    Answered on March 08, 2012 at 07:10 AM


    The problem is related with our security certificate and uploads. If it's possible, please continue to use non-SSL version of your form. It is working without any problem.


    To explain the problem, I may summerize it's completely related with Microsoft Windows XP. Our security certificates and servers need to work SNI which is not supported by Microsoft XP,

    You can find the details here :

    We released a patch to fix the problem, and it's solved now,

    Kindest Regards,