What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Security Certificate Error

    Asked by webminister on March 03, 2012 at 05:18 PM

    I am experiencing problems with using https://secure.jotformpro.com/form/20625036037950 . I was completing this form in Internet Explorer 9 and received this error message... I've had other customers experience same thing over the last few days..

    How can we fis this?

    Page URL:

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    JotForm Support

    Answered by mliz on March 03, 2012 at 09:37 PM

    The certificate error appears to be on the submit subdomain, I have created a ticket for our developers to look into this issue.

    Thank you for your patience, and we apologize for your inconvenience.

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    Answered by dave on March 03, 2012 at 11:25 PM

    Thanks for the response....

    What url should I use with my secure forms?

    There seems to be several different options... I'd like to understand why? I have forms that are a year old or so and new ones. How do you determine which URL to use for which form...what's the criteria?

    Here's a few of the URLs that I've seen/used.












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    JotForm Support

    Answered by mliz on March 03, 2012 at 11:48 PM

    You can continue on using the existing domains (jotform.com & jotform.net) that were previously  assigned to the forms created.

    Since the suspension of the Jotform.com domain we added new domains such as jotformpro.com for use. To get the correct url for the form you can click on 'Setup & Embed' > 'Embed Form' > enable Secure Form, from there you will see the domain to be used for the secure form.

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    Chief Technology Officer

    Answered by eee on March 08, 2012 at 07:10 AM


    The problem is related with our security certificate and uploads. If it's possible, please continue to use non-SSL version of your form. It is working without any problem.


    To explain the problem, I may summerize it's completely related with Microsoft Windows XP. Our security certificates and servers need to work SNI which is not supported by Microsoft XP,

    You can find the details here :


    We released a patch to fix the problem, and it's solved now,

    Kindest Regards,