- nnyAsked on April 08, 2016 at 07:07 PM
This has happened to me before. Our locations are not receiving their forms, and I think it's because they keep bouncing. Is there a way to set up our account so the emails never bounce? Currently, our email@example.com is not receiving any forms being submitted. Our firstname.lastname@example.org is not receiving any either. Please let us know what we can do!
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- JotForm SupportNik_CAnswered on April 08, 2016 at 11:44 PM
I checked your emails and you were right they are in bounce list.
For email@example.com the reason is:
Reason(s) : smtp; 554 Denied [4412fc65.0.2744363.00-2348.5371823.s12p02m036.mxlogic.net] (Mode: normal)
And for firstname.lastname@example.org is:Reason(s) : smtp; 554 Denied [bd3d4d65.0.12779673.00-2224.24158603.s12p02m023.mxlogic.net] (Mode: normal)
I removed them both from bounce list and your submissions should go through.
To prevent this issue in future, please check this guide.
Also, you can check if your emails are in bounce list by going to your Account:
And go Settings-Bounce list:
Please let us know if you have any further questions.