How can I get emails to not bounce and come through?

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    Asked on April 08, 2016 at 07:07 PM

    This has happened to me before. Our locations are not receiving their forms, and I think it's because they keep bouncing. Is there a way to set up our account so the emails never bounce? Currently, our is not receiving any forms being submitted. Our is not receiving any either. Please let us know what we can do!

    Thank you,

    Cynthia Velasco

    Marketing Manager

  • Profile Image
    Answered on April 08, 2016 at 11:44 PM

    I checked your emails and you were right they are in bounce list.

    For the reason is:

    Reason(s) : smtp; 554 Denied [] (Mode: normal)


    And for is:

    Reason(s) : smtp; 554 Denied [] (Mode: normal)

    I removed them both from bounce list and your submissions should go through.
    To prevent this issue in future, please check this guide.

    Also, you can check if your emails are in bounce list by going to your Account:

    And go Settings-Bounce list:

    Please let us know if you have any further questions.