With encrypted forms, how can I get the popup box to show whereby I am supposed to enter my encryption key?

  • Profile Image
    Asked on April 08, 2016 at 07:39 PM

    With encrypted forms, how can I get the popup box to show whereby I am supposed to enter my encryption key?I have turned off all ad blockers and have tried different browsers (Chrome, Firefox and Explorer), within the Windows 7 Professional OS. There is no box or prompt evident anywhere. Whether I access my submissions through the Jotform notification of submissions via my email or directly through the Jotform platform, I see the same--nothing. The information in my submissions from customers is unrecognizable, of course. Just want to know what I do from here, since I cannot see where to enter the key. I have been a paying customer for several years, Help!        

  • Profile Image
    Answered on April 09, 2016 at 12:07 AM

    When encrypted submission is received you should get this in your email:


    Can you please do one test submission and tell us what you receive in your email?


    We'll wait for your response.

  • Profile Image
    Answered on April 11, 2016 at 12:45 AM
    Thank you for your response. I figured out what was preventing me from
    being able to enter the encryption key, allowing me to view my encrypted
    submitted form data. I simply needed to go back and *reactivate the
    encryption function* that is resident in the preference settings,
    essentially reversing what I did in the first place, when I inadvertently
    chose this function. At first, when I realized my data was coming in
    encrypted and I could not figure out how to read it, my thought was to
    immediately turn off the encryption so that any subsequent data would be
    able to be viewed. With this reversal (the deactivation of the encryption
    setting) the popup box that prompts the entering of my encryption key then
    showed up when I selected the 'view response', button that is evident in
    the Jotform submission notification email . I was then able to browse my
    computer for the key and then follow the prompts in order to enter the key
    into the popup box, thus, allowing the data to then be un-encrypted for me
    to be able to view it.
    Thanks again for responding. I hope this mistake I made, and more importantly,
    the details illustrating the subsequent solution to my issue can be used to
    help someone else. One suggestion: If it can be done, a prominent heading,
    warning the user of the potential of not being able to read their encrypted
    data if they turn *off* the encryption setting after receiving encrypted
    data. The warning could perhaps be added as part of the notification in the
    above email in this thread. It might be something helpful to prevent
    something like this occurrence in the future.
    Sent with MailTrack

    Daphne Gunn

    *Map Where we Meet
    Picture of Front of Sanctuary Church
  • Profile Image
    Answered on April 11, 2016 at 02:59 AM

    On behalf of my colleague, you're most welcome and thank you for sharing your solution with us. If you want we can also send a feature request to our developers for your suggestion. If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.