What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by viviaryieana on April 08, 2016 at 08:51 PM

    Hello there, can u help me.

    my problem is my form not found. form is dsabled.

    can u help me to fix this one.


    thank u so much for you help.

    and another thing, i want remove the payment method. i use offline payment. thank u dear

    Page URL:

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    JotForm Support

    Answered by Chriistian on April 09, 2016 at 01:42 AM



    Sorry for the inconvenience. Looks like your form was flagged by our phishing detector due to some suspicious fields. However, I checked your form and the fields and I see nothing suspicious. I have re-activated your account. You should be able to login now.


    I don't see a payment widget in your form. Do you want a field to be removed from your form? If so, please give us the name of the field. You may also attach a picture in this thread so we can see which field you want to be removed.

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    Answered by viviaryieana on April 09, 2016 at 06:38 AM

    hello, thank u for your reply.

    however, i log out and then log in again. still the form not found.


    can u advice me what should i do. thank u


    fot the payment, i dont want use any payment widget since it offline payment.

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    Answered by viviaryieana on April 09, 2016 at 06:40 AM


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    JotForm Support

    Answered by liyam on April 09, 2016 at 08:03 AM

    Hello viviaryieana,

    Can you try clearing your browser's cache if it's still not loading the form from your end?  I have also cleared your form's cache on your account just to be sure.

    Please do let us know if the problem persists.