Why my account suspended?

  • seriusmedia
    Asked on April 9, 2016 at 12:30 AM

    Why my account suspended?

    My username is seriusmedia

    This is link where my form appear

    http://www.buatduitblog.com/pembayaran/

     

    Please help...

  • liyam
    Replied on April 9, 2016 at 3:36 AM

    Hello seriusmedia,

    Your account was automatically suspended by our phishing filter. This filter runs through every from of user and scans for possible spamming or any fraudulent activities. One of your forms was scanned and was triggered to be suspected of such.

    However, I have now reactivated your account as I did not find anything malicious with any of your forms, other than a form which bank account details are shared, which I believe is yours.

     If you have other questions, please do let us know.

    Thanks.

  • seriusmedia
    Replied on April 9, 2016 at 11:08 AM

    Hello...

     

    Please check it back...

     

    When I submit my form, automatically jotform suspend my account..

     

    Please check where I am wrong?

  • seriusmedia
    Replied on April 9, 2016 at 11:11 AM

    Before this it was ok...No problem...but today, I have this problem...No any add field in my form. Just delete some field in my form...

  • liyam
    Replied on April 9, 2016 at 11:49 AM

    We apologize for this, seriusmedia. I have once again reactivated your account.

    Our filter has become strict that it got you autosuspended again. Please take note that for every time a user edits his form, it gets queued to the filter again.  Also, I'm suspecting that the language used may have contributed to the suspension. To get around this, may I request that you use a form languages tool on your form which should have a related English language for it to be recognized properly by the system's filter.

    To use this: 

    1) Edit your form
    2) Click Preferences
    3) Click General
    4) Click Add under languages

    Why my account suspended? Image 1 Screenshot 20

    5) Add the languages that your form are using and also include English.
    6) Set the proper translations of your form
    7) Save your form

    If you have other questions please do let us know.

    Thanks.