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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Dynamic QR Code Widget: Not generating image on email alerts

    Asked by riotus on April 09, 2016 at 03:04 AM
    We did indicate on our previous response that we know about the label, with
    which the QR code is dynamically generated from.
    Using Jotform is getting very frustrating, there are no helpful answers to
    Appreciate if you guys can help, do let me know if the problem cannot be
    resolved so I can look elsewhere.
    Do not want to be wasting everyone's time.
    Best regards
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    JotForm Support

    Answered by liyam on April 09, 2016 at 03:06 AM

    We apologize for this, Clifford.

    From how I understand and what I observed are as follows:

    - The focus on the issue is on the Dynamic QR Code widget. 
    - The issue that I see is that although it generates the code on the form, it's not producing the image on the email alert. 

    I have opened a ticket regarding this concern. We'll let you know as soon as this issue is fixed.


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    Answered by riotus on April 09, 2016 at 03:45 AM
    Thank you Liyam.
    Much appreciated,
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    Answered by riotus on April 09, 2016 at 03:48 AM

    We are working on a , well, work around for the QR Widget not being able to save and export data from multiple fields.

    How do we use the Dynamic QR widget with the Unique ID widget? The Unique ID Widget does not have any label to tag.


    Tried using the all the field details, and every field in properties.

    None worked.


    Much appreciated,


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    Answered by Carina on April 09, 2016 at 05:13 AM

    I moved this last question to a new thread as it is different from the original request. You can find it here:


    Let us know if we can assist you further.   

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    JotForm Support

    Answered by TitusNdoka on October 12, 2016 at 08:32 AM

    The QR code image will appear on your email notification without incident. 

    Please check - and let us know. 

    Sorry for the long wait.