What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    PayPal Integration: Log Integration Errors

    Asked by bracca on April 09, 2016 at 03:36 AM



    First of all, I'm really enjoying the jotForm platform and it's a really well done product.


    I'm testing the integration with Mailchimp and Paypal, and currently the Mailchimp integration isn't working. I suspect that's due to field type mismatch between jotForms and Mailchimp lists.


    I would like to request jotForm to have a feature to show me the errors for the integration, having the integration failing silently is a pretty bad experience.


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    JotForm Support

    Answered by Chriistian on April 09, 2016 at 03:53 AM

    Hi, if I understand your request correctly, you want to know when there are errors sending the payment to your PayPal through your form with PayPal integration.



    Most of the time, the errors encountered by users when integrating PayPal with their forms is having disabled IPNs in their PayPal accounts. Please see How to Enable IPN for Paypal.


    Some errors are caught during integration. Please also note that data about fail charges are logged in the Incomplete Payments screen of your form. Please confirm if this is enough.