- JotForm SupportJanAnswered on April 09, 2016 at 12:30 PM
The email recipient of the notification is not in the bounce list. Based on the mail logs, the submissions were sent successfully. Here's a screenshot:
I checked the 2 notifications and I can see that it is configured properly. Please check your spam or junk folders. Also, please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.
Please check this guide as well: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
Hope that helps. Thank you.
- JotForm SupportJanAnswered on April 09, 2016 at 12:32 PM
As we aim to minimize 1 issue per thread, I will need to create a separate thread for your Zoho CRM issue. Here's the URL: https://www.jotform.com/answers/814514