What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not getting email notifications

    Asked by rvselect1234 on April 09, 2016 at 09:58 AM

    We recently stopped receiving email notification for leads and

    they are also not integrating with Zoho CRM (as of a few hours ago).
    leads emails email notifications notifications not getting
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    JotForm Support

    Answered by Jan on April 09, 2016 at 12:30 PM

    The email recipient of the notification is not in the bounce list. Based on the mail logs, the submissions were sent successfully. Here's a screenshot:

    I checked the 2 notifications and I can see that it is configured properly. Please check your spam or junk folders. Also, please check if there are any spam filters on your email program or email client. You can also try white-listing JotMail IP addresses.

    Please check this guide as well: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Hope that helps. Thank you.

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    JotForm Support

    Answered by Jan on April 09, 2016 at 12:32 PM

    As we aim to minimize 1 issue per thread, I will need to create a separate thread for your Zoho CRM issue. Here's the URL: https://www.jotform.com/answers/814514

    Thank you