What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Decryption Issues

    Asked by dignity14 on April 09, 2016 at 10:13 AM

    I encrypted my form and received nearly 40 submissions, then could not find my key. I decrypted the form to make future submissions unencrypted. I have now found the key but when I click on the submission lock it does not prompt me to enter key. Please advise.

    Page URL:
    https://eu.jotform.com//?formID=60977350456968

    decryption Submissions Unencrypted find Enter key
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    JotForm Support

    Answered by liyam on April 09, 2016 at 11:57 AM

    Hello dignity14,

    Upon checking your form, it appears that the encryption has been disabled. Is it possible that along the way where you were trying to look for the key and found it, you had changed the data encryption of your form?  Perhaps you can try again encrypting and make sure that you manage to get a key properly. If it again removes the encryption setting of your form, please do let us know.

    Thanks.

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    Answered by dignity14 on April 09, 2016 at 12:01 PM

    I do not need encryption any more. I just want to be able to use the encrytion key I have found to open submitted forms. BUT the forms do not prompt me to upload encryption key as they did earlier. 

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    Answered by Huberson on April 09, 2016 at 01:58 PM

    If the submissions were made when the form was encrypted, you will need to enable the encryption on the form to view them.

    Set 'Encrypt Form Data' to yes and choose 'I will use my existing keys'. You should be able to view all submissions.

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    Answered by Gordon   on April 09, 2016 at 02:02 PM

    Applied successfully. Thanks for everything.