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  • Profile Image

    Account access

    Asked by george hogg  on April 09, 2016 at 11:53 AM

    Charlie, Jemma is an ex employee who set up the jot form for Wynford when she worked here. You sent us an email telling us that a change in registered email address was being made and to get in touch if this was unauthorised.

    Well it is unauthorised. We told you this and now you're saying that it's ok. It's not ok, we don't want an ex-employee having access and control over our account. Please keep the email address as above

     

    George Hogg

    Manager

    Wynford Farm

    registered email and email keep
  • Profile Image
    JotForm Support

    Answered by Charlie on April 09, 2016 at 01:10 PM

    I understand. However, the email is system generated, whenever a change or update on the account is done, it will automatically send that email.

    If you wish to update the email again, you can easily do it by logging in to the account username JemmaH93, under the account settings -> Profile

     

    If you still have access to the account, you can update the password and request a username changed in our end.

    As mentioned, we do not make changes directly to our users' account in these cases, this is to avoid security and privacy issues. Jemma might be thinking that the account is more personal so she is updating it. It would be best to contact her to avoid conflicting ownership of the account. OR you can ask her to request the form in her account to be transferred to your own JotForm account. Again, it would be best to resolve the issue by contacting the former employee. 

    We can make changes on an account only if the owner of the account requested it, example if he/she requested to change its username or would like to cancel his/her subscription, BUT the user should be logged in to the account whenever a request is being made.

    Please do reply directly on this thread to avoid confusion. Thank you.