Over form limit

  • motumas
    Asked on April 9, 2016 at 1:06 PM
  • Huberson
    Replied on April 9, 2016 at 2:05 PM

    I have looked at your account it does not look like you have reached any limit, are referring to another account by any chance?

  • motumas
    Replied on April 9, 2016 at 2:49 PM

    When you go to the website look at the footer and the contact page, then hover over it with a mouse, right click (inspect) tab to "console"

  • motumas
    Replied on April 9, 2016 at 2:52 PM

    http://form.jotformpro.com/form/20565155749965

  • Welvin Support Team Lead
    Replied on April 9, 2016 at 3:30 PM

    You have exceeded your Form Views limit and this is the reason why your forms are currently showing the form over quota error.

    https://www.jotform.com/help/355-Form-View-Limits-What-is-it-all-about

    I reset your limit and reactivated your account. Your forms should be up now. 

  • motumas
    Replied on April 9, 2016 at 3:32 PM

    Where did all the data go?  It is not working on the site.

     

    I did clear the cache/.,

     

  • jonathan
    Replied on April 9, 2016 at 3:37 PM

    I checked your account/username motumas and I see it Active and available at this time already. Can you please try login to the account at https://www.jotform.com/login

    I checked the form http://www.jotformpro.com/form/20565155749965 you mentioned and I see it belongs to a different account/user. But that account was Active and available as well.

    Let us know if there are still issue.

    Thanks.

     

     

  • motumas
    Replied on April 9, 2016 at 3:57 PM

    Over form limit Image 1 Screenshot 20

     

  • motumas
    Replied on April 9, 2016 at 3:58 PM

    http://form.jotformpro.com/jsform/20566214483957 Failed to load resource: the server responded with a status of 404 (Not Found)

     

    The above link is what is in the details of the contact page.  It still doesn't work.

  • motumas
    Replied on April 9, 2016 at 4:00 PM

    Over form limit Image 1 Screenshot 20

     

  • jonathan
    Replied on April 9, 2016 at 4:07 PM

    The form http://www.jotformpro.com/form/20566214483957 and account  is Active and available as of this time of checking


    Over form limit Image 1 Screenshot 30

     

    Can you share to us the URL of the website from this image 

    Over form limit Image 2 Screenshot 41

     

    we will check the form on the website also.

     

     

  • motumas
    Replied on April 9, 2016 at 4:44 PM

     http://form.jotformpro.com/form/20565155749965 

     

    This is the link associated with my site.  I no longer have a plug in from jotform, that I remember ever having one.  Someone else set this up.

     

  • jonathan
    Replied on April 9, 2016 at 4:55 PM

    The URL you are using http://form.jotformpro.com/form/20565155749965 is wrong

    Over form limit Image 1 Screenshot 30

     

    Should be like this https://www.jotformpro.com/form/20565155749965 as you can see it is working

    Over form limit Image 2 Screenshot 41

     

    try re-embed the form on the website. Follow this user guide: Adding-a-Form-to-a-Web-Page

     

  • motumas
    Replied on April 9, 2016 at 5:02 PM

    Can you please just put everything back the way it was?

  • Chriistian Jotform Support
    Replied on April 9, 2016 at 10:42 PM

    Are you referring to this site - http://www.digbyrose.com/? I checked the home page of the site and I was able to see the Contact Us form in the footer of the page.

    Over form limit Image 1 Screenshot 30

     

    However, on the Contact Us page, the form was not loaded.

    Over form limit Image 2 Screenshot 41

     

    Can you try to use this URL - http://www.jotformpro.com/jsform/20566214483957 instead of this http://form.jotformpro.com/jsform/20566214483957 ?

     

    You can use the following script code to embed the form.

    <script type="text/javascript" src="http://www.jotformpro.com/jsform/20566214483957"></script>