What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am attempting to use your form but cannot seem to activate it?

    Asked by supertechgeek on April 09, 2016 at 02:07 PM

    I am attempting to use your form but cannot seem to activate it? Can you please advise! -Michael


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    JotForm Support

    Answered by Welvin on April 09, 2016 at 02:43 PM

    You have been auto suspended due to the password field in your form. This is the reason why the form is currently disabled. Please be informed that we don't allow asking this type of information from the form. We consider it as phishing which is against our Terms of Use (http://www.jotform.com/terms/). 

    I have reactivated your account, but I have deleted the said fields in the form. Please refrain from adding it again. If you need it, you may consider asking it through email. You can setup an auto responder then explain there why you need the info and ask them to send it.