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    Why did I lose changes on my Saved Form, and how do I get it back?

    Asked by PeerlessBlock on April 09, 2016 at 02:12 PM

    I've been working on my form today for over 3 hours, Auto-Saving and clicking Save all the time in Chrome. I did a preview of a Conditional Logic change, and the form had reverted back as if I'd not been working on it. So, I opened and logged in JotForm in Safari, but it was the same reverted form. Thankfully I had the updated form opened in another Chrome tab so I could see how I changed it.

    So, JotForm, since it was saved every time a change was made, how do I get my saved changes back?

    Page URL:
    https://form.jotform.com/60653170491150

    Screenshot
    saved revision history updated form saved form form version
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    JotForm Support

    Answered by BDAVID on April 09, 2016 at 02:42 PM

    That's odd, please check your form's revision history to see if that was recorded there, if not, there isn't much to do to recover the changes: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

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    Answered by PeerlessBlock on April 09, 2016 at 02:44 PM

    Yes, it is odd. The revision history shows all my changes in the past 7 hours, however, it's all back to the original form from this morning. I have the web page open from the latest update, so I should be able to copy/paste the code into a new form and get it restored, correct?

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    Answered by PeerlessBlock on April 09, 2016 at 03:01 PM

    So here's where it gets more odd. I have taken the code in the correct, Chrome preview window, saved it to a web page and posted in a test folder on my web server. It's working fine.

    When I import that into JotForm by choosing import from a web page, it imports it and goes back to the reverted form. At this point I can only conclude something is wrong on JotForm's servers.

    What it should be: http://www.advancedmgt.com/test/creditapp.html

    What JotForm converts it to: https://form.jotform.com/60653170491150

    Any thoughts on that theory? Thank you!

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    JotForm Support

    Answered by jonathan on April 09, 2016 at 03:03 PM

    To restore the form version to the specific saved point you want, use the the Revision History tool.

    Click on the Revert to this version button on the right-panel to rever to form to the selected version from the left-panel

    Example:

    --

    If you have embedded the form on your website page using its iframe code, you will need to re-Publish the form again to be sure the iframe height of the embed code will still match the current version of the reverted form. 

    Otherwise if you just used the default embed code, there is no need to re-embed the form on the website as the recent version of the form will also be seen on the website.

    Hope this help. Let us know how we can be of further assistance.

     

     

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    JotForm Support

    Answered by jonathan on April 09, 2016 at 03:08 PM

    I see that you were using the form's source code on your website page.

    Please try re-embedding instead the form https://form.jotform.com/60653170491150  using its embed code.

     

    Check if the updated form now shows up on the website.

    Let us know how it goes.

    Thanks.

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    Answered by PeerlessBlock on April 09, 2016 at 03:13 PM

    Thanks, Jonathan. I wasn't using that on the web page, that's just what I copy/pasted and saved to a web page to ensure it was working, and it is.

    Something isn't working correctly on JotForm. Even when I choose the most recent revision history, it still takes me back further than it was.

    At this point is there a way to take the code that was working (saved to http://www.advancedmgt.com/test/creditapp.html) and overwrite the Form on JotForm's website?

    Perhaps you could import this web page into your profile and see if it displays correctly (like it does at the URL)? If so, I will delete the form on my profile and import this web page.

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    JotForm Support

    Answered by jonathan on April 09, 2016 at 03:28 PM

    Hi,

    Thank you for the quick response.

    One more thing I want to point also when using the form's source code embed, is tthat you will always need to re-publish the form using again the latest source code if you want to see the updated version of the form on the website.

     

    --

    At this point is there a way to take the code that was working (saved to http://www.advancedmgt.com/test/creditapp.html) and overwrite the Form on JotForm's website?

    I think it is just a matter of reverting the version of the form to the specific saved point.

    What I see on the website is there is a Conditions applied on the form (that Show/Hide) elements of the form after the Company field is filled up.

     

    But in the current form version http://www.jotform.us/form/60653170491150 it does not have that option

     

    In the Revision History tool you can seek and test the revisions (on left-panel) to find out the version that have such Conditions working.

    There is also a possibility that existing Conditions logic on the forms were being wiped out by the Revision history tool.. meaning you cannot recover the included conditions when reverting the form. But this is another issue and I will investigate it separately as well.

    For now, try finding out the version of the form that have Conditions on it, and rever to that version. 

    Let us know it goes.

     

     

     

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    Answered by PeerlessBlock on April 09, 2016 at 03:42 PM

    Yeah, I've reverted and published several versions...they're all incorrect. I think a key piece to the changes is that (1) the main text in the header section was changed and has red lettering, and (2) the fields were renamed and moved as well as conditional logic applied.

    Here's the URL that JotForm shows to use to get to the form when published, which is incorrect...

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    JotForm Support

    Answered by jonathan on April 09, 2016 at 04:44 PM

    Hi,

    Can you please try first revert your form http://www.jotform.us/form/60653170491150 to this saved point.

     

    Leave it at this version and we will check the form.

    From what I had checked so far, it seems tthat saved point still have the Condition logic intact for the Applicant/Company name field (on screenshot see right-panel)

     

    Thanks.

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    JotForm Support

    Answered by BDAVID on April 09, 2016 at 05:29 PM

    Probably it was an isolated glitch, just in case it can not be recovered, based on the embedded form you said it's as expected: "What it should be: http://www.advancedmgt.com/test/creditapp.html"

    I went ahead and created it from the scratches with all it's conditions, you can test it here: https://form.jotform.co/60996197788885

    You can clone it in your account and use it: http://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Hope this helps.

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    Answered by PeerlessBlock on April 09, 2016 at 05:45 PM
    Hey, Jonathan, can you go ahead and revert to this? I'm not at my machine and cannot get the website to respond to my login on my phone.
    ...
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    JotForm Support

    Answered by Chriistian on April 10, 2016 at 12:06 AM

    Hi,

    I went ahead and reverted to the said version. The other fields are now hidden Company or Application Name is empty. Please see https://form.jotform.com/60653170491150.