When registrant edits their submission via the link I inserted in the email Auto Responder, the calculation doesn't work

  • Landings
    Asked on April 9, 2016 at 2:34 PM

    The TOTAL field in my form shows blank and the former calculation disappears even when the fields driving the calculation are not touched.  For example, if the person edited their phone number and resubmitted the form, the calculation ceases to function.

    Thanks!

  • Charlie
    Replied on April 9, 2016 at 2:51 PM

    I believe this is because of the option "Wait for input before including the field in calculation" in your form calculation widget.

    When registrant edits their submission via the link I inserted in the email Auto Responder, the calculation doesnt work  Image 1 Screenshot 20

     

    When the form is loaded in edit mode, the conditions and other settings like this is still implemented. The form is waiting for an input action coming from your user before doing this calculation. It would be best to disable this option for this case.

    Let us know if that works.

  • Landings
    Replied on April 9, 2016 at 3:45 PM
    You ROCK!! That was it!
    Thanks so much!
    Becky
    ...
  • jonathan
    Replied on April 9, 2016 at 4:09 PM

    Great! :-) On behalf of Charlie, you are welcome.

    Feel free to contact us anytime should you require further assistanc.

    Cheers