What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Impossible to submit

    Asked by pickupchange on April 09, 2016 at 04:13 PM

    Hello,
    I'm getting a lot of complains lately cause many people try to submit after filling my forms but they never reach the thank you page (And actually the mail doesn't end up in mailchimp).

    Can you take a look to one of my landing page https://pickupchange.clickfunnels.com/nightgame-email-series
    a
    nd check if there something wrong about it after you fill the form?

    The majority of people had this problem with chrome on windows.

    Thanks
    Alessandro

    Page URL:
    https://pickupchange.clickfunnels.com/nightgame-email-series

    My Forms problem check fill
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 09, 2016 at 05:46 PM

    I test your form, and there was no problem:

    I used W8.1 and Chrome browser, I was redirected to the URL of the webpage you have setup as your thank you page.

  • Profile Image

    Answered by pickupchange on April 09, 2016 at 05:54 PM

    That's really weird cause it works for me too, but I received a lot of complains.
    So I checked in my hotjar account, where I can record all the visits and as you can see from these 3 examples below (all using jotforms) the button says "Submitting" but they've never been redirected to the thank you page, and their emails didn't end up in mailchimp.

    But I have a lot of examples like these ones...

    https://insights.hotjar.com/p?site=130302&recording=148164368&token=73a5e990b3708ae855692bb3e85dde1d

    https://insights.hotjar.com/p?site=130302&recording=148776237&token=aa67fbe03de3eb00629ec348909563f9

    https://insights.hotjar.com/p?site=130302&recording=147713573&token=1a089be5fcdeeec615556da2d9fd5aed

     

  • Profile Image
    JotForm Support

    Answered by Charlie on April 10, 2016 at 12:46 AM

    I checked your website link and was able to submit without any problems just like my colleague.

    However, I noticed that you are not embedding the form using our embed codes. It seems like you are using directly the action link https://submit.jotformeu.com/submit/60855995495375/ and using POST method to submit the data?

    I strongly advise that you use our embed codes, the reason for this is that using the direct submit link and stripping some of our script codes might prompt or alert our system that the submission is a spam, which might be the reason why some of your users are unable to submit correctly.

    Please use our embed codes under the "Publish" wizard.

    If you need to redesign the form to match your website, you can simply do that using our Form Designer Tool, if you already have a working CSS code, you can also paste it directly under the CSS tab in your Form Designer. 

    Let us know if that resolves the problem.