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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Enabling or disabling the required function to a field

    Asked by jhenry on April 10, 2016 at 07:36 AM

    How to keep the payment "credit card" just an option column rather than mandatory column? I cannot click to submit

    mandatory keep required fields enable disable
  • Profile Image
    JotForm Support

    Answered by Jan on April 10, 2016 at 10:47 AM

    I checked your form and I didn't see any credit card field on it.

    You can just disable or enable the Required Field by clicking the Require button while the field is selected. Here's an animation:

    Hope that helps. If this is not what you need, let us know so that we can further assist you. Thank you.

  • Profile Image

    Answered by jhenry on April 10, 2016 at 11:45 AM
    Hi
    tq for the quick response but after i select and configured the
    Authorise.Net option even it is "Required" not selected it still
    asking....please check I am unable it now
    tq
    J.Henry
    ...
  • Profile Image

    Answered by jhenry on April 10, 2016 at 11:45 AM
    Dear Team
    Please check it for me now even I didn't select as "Required" but it is
    still requiring the information
    tq
    J.Henry
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on April 10, 2016 at 12:09 PM

    Hello jhenry,

    Upon checking, it seems to work fine as expected. Have you tried refreshing your page properly?  Please make sure that the asterisk isn't showing anymore. Also, if you can provide us further details on how you filled up your form, it would be great. Because selecting a product will mean that the person will have to pay, and the missing fields in the payment information will return an error if you have selected a product and left the payment information blank.

    Looking forward to your response.

    Thanks.

  • Profile Image

    Answered by jhenry on April 10, 2016 at 12:45 PM
    Hi Team
    How to remove the product and I need the Credit Card option for
    authorisation purpose only (manual collection)
    Can I create or insert product separately just to given option on event
    charges? How to do it
    Currency can it be other than the 4?
    Hope you and assist me asap and do you have live interaction
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on April 10, 2016 at 01:10 PM

    You can remove the product by using the "Collect Donations/Custom Amount Payments" option, example:

     

    If you want to have the products separately, and pass a total calculation to the payment fields, you can follow this guide: https://www.jotform.com/help/275-How-to-pass-a-calculation-to-a-payment-field

    Let us know if you need more help.

     

  • Profile Image

    Answered by jhenry on April 10, 2016 at 10:45 PM
    Hi
    1) Can we exclude completely the amount column and only credit info?
    2) I prefer to have a separate column for calculation purpose any option
    pls?
    3) Currency can be it other the one listed?
    tq
    J.Henry
    ...
  • Profile Image

    Answered by jhenry on April 10, 2016 at 10:45 PM
    Hi Team
    Another issue...after filling in all the info for credit card this msg pops
    up
    Error during transaction
    The merchant login ID or password is invalid or the account is inactive.
    Please go back and fix this
    Do I required to create an account with AUTHORISE.Net even if for manual
    credit credit charges?
    tq
    J.Henry
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 11, 2016 at 01:44 AM

    1. It is not possible to exclude the amount field. You cannot use the authorize.net to collect only credit info, you will need to have an amount field or a product in the payment integration.

    2. Since you are using Custom Amounts Payments, it is possible to have a separate field for calculation. Simply add the Form Calculation widget so you can perform your calculation there. Here's a guide that can help: How to Perform Calculation in the Form? 

    Then you can pass the calculated value to the payment integration by following this guide: How to pass a calculation to a payment field

    Here's a demo form that you can see in action: https://form.jotform.com/61011023928949

    3. You can change the currency by clicking the wand icon on the top right of the field.

    Then on the payment wizard, click the field beside the Currency label to change the currency.

    To better assist you with your latest concern, I have moved your other question to a new thread. You can check that thread by following this link: https://www.jotform.com/answers/815049 

    Regards.