Image upload preview doesnt work in Samsung Tablet GTN8010

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    Asked on April 10, 2016 at 06:01 PM

    Hi there


    I have been recently making a android application for smartphones and tablets and embeddeding a jotform with the 
    ' Image upload preview' Widget enabled.


    This works fine on my Android A5 and S6 however it doenst work with the Samsung Galaxy Tab.


    I have attached a screen shot below of the widget in question.


    I would be very greatful of any help.



    Thanks a lot



  • Profile Image
    Answered on April 10, 2016 at 06:20 PM

    I've checked your JotForm on a virtual Samsung Note 10.1 device and I notice that clicking on Image button, it is not responding. As I check with Samsung Galaxy Tab, I was able to see that the widget is working fine. 

    Could you try opening the form using a different browser on the tablet and check if it works? If you need any further assistance, please let us know. We will be happy to help. 

  • Profile Image
    Answered on April 10, 2016 at 06:31 PM

    It seems that the issue is with the Android version. As I check with other device using Android ver 4 and I see that the image button is not responding. Since I've checked on virtual device, let me check with real device to confirm. Meanwhile, if you can test it please let us know the results with different browsers. 

    Thank you!