What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Where is Hide empty email fields option now?

    Asked by millsprints on April 10, 2016 at 06:22 PM
    This option appears to have been removed in your most recent interface update. Where can I find it?
    empty email hide email
  • Profile Image
    JotForm Support

    Answered by jonathan on April 10, 2016 at 06:31 PM

    You were right. It is no longer available in the Preferencee settings as it was superseded by the option "Clear Hidden Field Values"

     

    If you set the option to Clear on Submit, it will have the same effect -- the Notification Email will have empty values for those hidden fields on submission.

    OR

    You can still accessed the old Preferences UI by appending ?old in the URL when in the Form Builder.

    Like this https://www.jotform.com//?old 

     

    Let us know if you need further help.

  • Profile Image

    Answered by millsprints on April 10, 2016 at 06:55 PM

    Hello,

     

    Thanks for your quick response. I have that option selected. Unfortunately, I still see many field labels in the notification emails.

     

    We are using the form to customize art prints. The user selects a print and conditional logic shows the options inside of form collapses. When we receive the notification email I see over 100 field labels with nothing no values for the prints they did not select.

     

    Is there anything I can do here?

     

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on April 10, 2016 at 07:07 PM

    Thank you for your explanation. Yes, the Clear on submit will indeed leave the emtpy field labels on the Email message.

    But can you still use the old UI where you can still access the option to hide empty email fields.

    To access the old UI, login to your account, open the form for editing, and then click on this link https://www.jotform.com//?old

    The old UI for Preferences should be trigger. You can now select in Advance Settings the Hide Empty Email fields.

    Let us know if this still did not work.

    Thanks.