What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Will I get billed one more time?

    Asked by ohiozetaday on April 10, 2016 at 08:59 PM

    Am I going to get bill one more time for $19.00?  I just canceled my subscription and it said it will be downgraded on 4/16.  Just checking to see if I will also get billed at that time?



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    JotForm Support

    Answered by ashwin_d on April 10, 2016 at 09:57 PM

    Hello ohiozetaday,

    Upon checking your account, I found that you have paid through PayPal. Please be noted that subscription needs to be cancelled from your own PayPal account. You may like to take a look at the following guide on how to cancel your paypal subscription:  https://www.jotform.com/help/336-How-Can-I-Cancel-My-PayPal-Subscription 

    Your PayPal subscription number is:   S-9TH313452B0665341.

    Once you cancel your subscription from your PayPal account, you will not be billed again. 

    Thank you!