What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add weight-based shipping integration

    Asked by Jasonbhuffman on April 11, 2016 at 05:02 AM

    I have created the weight-based shipping integration by setting the weight-based postal fees in my PayPal account, then using the form builder wizard to calculate weight-based shipping by designating weight values for each item. The problem is that the figures we set up in PayPal are not showing up on our orders. Random numbers seem to be showing up. They are close to real shipping costs, but not enough to cover our expenses. How can we fix this?



    This is a re-post of a comment on How to add Shipping to your Paypal standard account

    Form Builder problem builder paypal account
  • Profile Image
    JotForm Support

    Answered by beril on April 11, 2016 at 05:33 AM

    I've checked your form. It seems you need to also set the shipping weight values on your JotForm account as well.

     

    In addition to that, you could also check the tutorial below for more information.

    https://www.paypal.com/webapps/mpp/get-started/shipping-calculator

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.

  • Profile Image

    Answered by Jasonbhuffman on April 11, 2016 at 05:45 PM
    I had them set. I deleted them because I was afraid they were being
    overridden by the cost-based part of the wizard. We opted to go with a $5
    flat rate anyway, so I won't be needing shipping integration through PayPal.
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on April 11, 2016 at 10:47 PM

    I am glad to know that you have found another alternative for your concern. I understand that you have set the shipping cost to a flat rate of $5, so you no longer need to set the shipping weight values on your form. If you have any other concerns, feel free to contact us again. Cheers.