What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can we download submitted files from submissions panel and what are the download limits??

    Asked by Check_in on April 11, 2016 at 05:22 AM

    Dear support,

    I collect files submited along my form. 

    I only able to upload first 200 files (I'm receiving message the Max. 200 MB or 200 files allowed).. How can I upload all files together?



     

    Thanks,

    Mikhil Chekin.

     

     

     

     

     

     

    Page URL:
    https://eu.jotform.com/submissions/52856799908378

    submited submited files message max download files
  • Profile Image
    JotForm Support

    Answered by Nik_C on April 11, 2016 at 05:53 AM

    I'm not sure I understand, where you're trying to upload?

    I checked your form, and I saw that limit for each upload field is 2mb or 4mb.

    We'll wait for your response.

    Thank you!

  • Profile Image

    Answered by Check_in on April 11, 2016 at 06:03 AM

    Well, Looks like I mess the words.
    I mean "download"
    I'm trying to collect all submitted files from your server to my computer

    Using this button. (on picture)

     

  • Profile Image
    JotForm Support

    Answered by Nik_C on April 11, 2016 at 06:44 AM

    Ok, now I get it. Thank you!

    The pop-up message that you see when you download all uploaded files from the form is just a warning. For example, if you have a total of 300-400 MB for all uploaded files, it will first let you download the first zipped file which is 200 MB and then download the remaining 200 MB file after. It is just a maximum number of files or file size that will download at once. So if you have more than 200 MB it will allow you to download next set of files after.

    Please let us know if you have more questions.

  • Profile Image

    Answered by Check_in on April 11, 2016 at 07:07 AM

    So, how can I get second/third/etc  portions?

    Every time I push this button, I've got one and the same zip file, which is about 161Mb and has about 90 folders inside with files for latest 90 submition.

    It is one and the same very time.

    What am I doing wrong?

     




     

  • Profile Image
    JotForm Support

    Answered by beril on April 11, 2016 at 07:27 AM

    There is limitation of  downloading your submissions as 200 files . All submissions won't be included into a single zip file.

    To solve that issue, we would be most grateful if you would also try to partially download as you see below.

     

    Please, check the guide below for more information:

    https://www.jotform.com/help/356-How-to-download-all-or-partially-your-submissions-file-uploads

    If this does not resolve the issue, please let us know and we will be glad to take another look.

  • Profile Image

    Answered by Check_in on April 11, 2016 at 08:13 AM

    Great. It works.

    A little bit tricky to find, but that is exactly what I need.


    Thanks,

    Mikhail.

  • Profile Image
    JotForm Support

    Answered by beril on April 11, 2016 at 08:20 AM

    Great! We are glad to hear that, my solution worked for you. Feel free to contact us anytime. We will be happy to assist you.

  • Profile Image

    Answered by Check_in on April 11, 2016 at 08:29 AM

    O..
    I've just found another issue with encoding of Cyrillic files name in downloaded archive.. Should I open new thread for this?

     

  • Profile Image

    Answered by Ben on April 11, 2016 at 08:42 AM

    I have actually moved your post for you to a new thread here: https://www.jotform.com/answers/815226 Mikhail and we will be replying back to you on the same shortly, but yes, it is always recommended to open a new thread per subject / issue.