What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Identifying sender

    Asked by andypenn on April 11, 2016 at 05:28 AM

    Is there any way that I can view a forms users email address, I thought at one time there was even a map to locate origin , (maybe I am wrong)  I have split a form and mistakenly the email section is in one of the half's that may not be used.  so I have no way of identifying the form user should the section with the email field not be used , of course I have remedied this, but have some submissions that I cant identify. 



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    JotForm Support

    Answered by Chriistian on April 11, 2016 at 06:01 AM

    If the form does not have an email field, then you will not be able to identify the user's email address. However, you can still identify the user's IP address and compare that with IP in the form that has the email address of the user. Simply follow the steps below:

    1. Go to your form submissions page.

    2. Click the gear icon.

    3. Check the IP option.

    4. Copy the IP on the submission and cross reference that IP with the same IP in your other form.

    To locate the user's location based on their IP, then you can add the Geolocation widget. This widget allows you to accurately point out the location of where the form is being filled out, however, you will not know the user's email address using this widget.

    If you need further assistance, do let us know.